REFUND POLICY

You can request a refund from your Vspixel balance in the following cases: 

Your order was canceled; 

You reconsidered spending money on services, placed on the website; 

By a decision of the Arbitration Team. 

To submit a request, contact our support team. The rules and regulations of refund procedures are presented below. 

We only consider requests within 48 hours. It takes between 1 and 14 business days to transfer the money to your personal account. The exact time depends on the particular payment systems. Vspixel can not influence this process. 

Vspixel refund rules 

You can request a full or partial refund. The majority of payment systems support full refunds only. Partial refunds are available by a limited number of large payment systems, such as Paypal. Unfortunately, Vspixel can not influence this. 

if the Arbitration team partially returned your money as the result of a dispute with a seller, only a partial refund is available. If your payment system doesn’t support partial refunds, a partial refund to your personal account will be unavailable. 

No commission is applied to refunds.